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Last updated: 8th April, 2024
We, EASTERN WOOD PTE LTD (“the company”, “our”, “us”), place great importance on the confidentiality, privacy and protection of your personal and transactional data. We handle all personal data provided to us in accordance with the standards prescribed by the Singapore Personal Data Protection Act (No. 26 of 2012) and the subsidiary legislation made thereunder and, where applicable, the EU’s General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information during the course of your interactions, agreements and transactions with us through this website and our work.
BY USING THIS WEBSITE, OUR SERVICES, OR BY ENTERING INTO A BUSINESS RELATIONSHIP WITH US, YOU AGREE THAT THE COMPANY MAY COLLECT, USE, PROCESS, STORE AND/OR DISCLOSE YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DISAGREE WITH ALL OR ANY PART OF THIS PRIVACY POLICY, PLEASE DO NOT USE OR CONTINUE ANY FURTHER USE OF THIS WEBSITE.
Insofar as the information collected allows you to be identified directly, or indirectly when combined with other information, it will be deemed “Personal Data”.
Our primary purpose in collecting personal data is to provide you with a safe, smooth, efficient, and customized experience when you use this website or any of our applications. This allows us to provide services and features to meet your needs and to customize our service to make your experience safer and easier. We only collect personal data about you that we consider reasonable and necessary for achieving this purpose.
We collect personal data in a variety of ways that may include you voluntarily providing the data to us, through our website and social media as well as contact information in the public domain.
Depending on the nature of your interaction with us, whether you access our website easternwood.co. and all pages within the domain (the “website”) or make payments with us or otherwise, the following types of information may be collected from you:
This website makes use of cookies to improve the site and to provide you with a more tailored user experience. A cookie is a small file that may be added to your device when you visit the Website, and which is sent back to the Website when you visit it again. The cookies we employ on the Website do not grant any access to your computer or any information about you, other than the data you choose to share with us.
We use the following categories of cookies:
(a) Strictly necessary cookies: These are cookies that are required for the operation of the Website. Specifically, we run the cookies for the following purposes:
(i) To verify that you’re not a robot; and
(ii) To remember preferences that you have set.
While you may disable these cookies in your internet browser settings, doing so may result in restrictions in your use of the Website and/or the failure of the Website to work properly for you.
(b) Analytical/Performance/functionality/advertising cookies: These cookies enable us to collect information about how users use our Website, and to personalize our content and advertisements for you. Specifically, we use these cookies to:
(i) Perform data analytics of how users use the Website, in order for us to improve the Website, our content, and services;
(ii) Recommend other content on the Website which you may be interested in; and
(iii) Provide you with targeted advertisements.
While you may disable these cookies in your internet browser settings, please note that you will still receive recommendations for Website content and that you will still see the same number of advertisements on the Website, except that these will not be tailored to you based on your personal information.
If you disagree with our use of cookies, you may choose to stop using the Website or to disable cookies through your internet browser settings at any time. If you do neither, we will take it that you have consented to our use of cookies on the Website.
Consent for the collection, use or disclosure of your personal data can be provided either in the form of expressed consent or deemed consent. When you provide us with your personal data voluntarily you are deemed to have consented to our collection, use or disclosure of your personal data for the purposes for which it was collected.
If you have consented to our disclosure of your personal data to other organizations for a specific purpose, they will use your personal data only for the purposes you have consented to. If you have provided us with the personal data belonging to others, you warrant that you have informed the individuals of the purposes for which we are collecting their personal data and that they have consented to your disclosure of their personal data to us for those specific purposes.
When using your personal data to contact you for the purposes you have consented to, we may contact you via email, telephone, mobile, online messages, postal address or other means. We may also occasionally share information with business partners, affiliated companies and third parties that we feel may be of interest to you, but will seek your express consent before doing so.
We may collect and use your personal data for any or all of the following purposes:
a) To verify your identity;
b) Managing your relationship with us;
c) For audit, customer service, administrative support, market research and business development purposes;
d) To contact or notify you about matters relating to updates and/or developments to the Website, the Website Terms of Use, Cookies Policy and this Privacy Policy;
e) To send you marketing and promotional information, including regular newsletters, about our projects or services including notifying you of events, new releases, developments and announcements;
f) To respond to any queries, requests or reports which you may have submitted;
g) To process payment or credit transactions
h) To perform a contract to which you are a party to or deliver the services you have requested;
i) To comply with the requirements under any applicable law or requests from any competent authority, including but not limited to relevant governmental authorities, law enforcement agencies and regulatory bodies;
j) Where required in any civil or criminal suit or for the protection and/or enforcement of our legal rights and obligations;
k) In the event we sell or buy any business or assets, where necessary for the purposes of the sale or purchase;
l) To enable any third parties to perform any of the above where necessary and/or applicable, including but not limited to law enforcement agencies, regulatory bodies, our business partners and affiliates whether in Singapore or abroad;
m) Any other purpose for which you have provided the information
If we intend to use your Personal Data for any purpose not listed above, we will notify you of this purpose and obtain your consent, unless otherwise prescribed by any applicable law.
We use appropriate and reasonable technical and administrative security measures to help ensure that your information is protected against unauthorised or accidental access, use, alteration or loss. All of our employees who deal with personal data are trained in the proper handling and protection of personal data.
Please note that we use Cloud Service Providers to store and transfer information. We have taken steps to satisfy ourselves that these cloud service providers take reasonable steps to protect the personal data that they hold to a standard that is acceptable to Singapore’s Privacy and Data Protection Commission (PDPC).
However, you should be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Any data protection breach will be handled in accordance with our internal procedures, a copy of which may be obtained from our Data Protection Officer at the contact details provided below.
We may retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws.
We will review your personal data held by us on a regular basis to determine if such personal data is still needed and will cease to retain such information, or remove the means by which it can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which it was collected, and no longer necessary for legal or business purposes.
If we transfer your personal data to a country outside of Singapore, we will do so in accordance with the PDPA or obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
We generally rely on personal data provided by you (or your authorised representative) and trust that all information submitted is current, complete and accurate. You have the right to request access to and request correction of the personal data that we hold about you. You also have the right to withdraw your consent to our collection, use and disclosure of your personal data. If you wish to withdraw your consent to the use of your personal data, correct or obtain access to your personal data held by us, please contact our Data Protection Officer at hello@easternwood.co
We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) days. Should we not be able to respond to your request within thirty (30) days after receiving your access request, we will inform you in writing within that period of the time by which we will be able to respond to your request. If we are unable to provide you with the requested personal data or to make a correction requested by you, we will inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable law).
In the case of a withdrawal of consent, we will, in general, process and complete your request within 10 business days of receiving it. If we need more time, we will inform you of how much longer we will take and provide you the reasons for it. In any case, we will endeavour to fulfill your request within 30 days.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.
Do note that we may not be obliged to comply with your requests under certain conditions as prescribed by the applicable law. In such an event, we will notify you accordingly of the basis for not acceding to your request.
9.1 Where we collect, use or disclose the personal data of residents of the EU, we will also comply with any specific requirement of the GDPR:
9.2 In addition to the rights and obligations spelled out in this Privacy Policy, as a resident of the EU, you also have the following rights:
The Website may contain links to other third-party websites which are not subject to this Privacy Policy. We are not responsible for their collection, use of personal information, or their data security and integrity practices and procedures, and we encourage you to consult their privacy policies before using their websites.
We reserve the right to change this Privacy Policy from time to time at our sole and absolute discretion. The most updated Privacy Policy will be made available promptly on the Website and you will be notified of the update on the Website. It is your responsibility to keep yourself updated and aware of the latest version of this Privacy Policy. If any change is unacceptable to you, you should immediately cease all further use of the Website or our services. If you continue using the Website or our services after the changes take effect, you will be deemed to have consented to the changes.
If you have any further enquiries or feedback on our privacy policies or if you wish to make any complaint or request you may contact our Data Protection Officer at hello@easternwood.co.